Terms of Use

1. Acceptance of Terms

By accessing and using ChangeWatch ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ChangeWatch is a website monitoring service that allows users to:

• Monitor websites for content changes
• Track SSL certificate expiration and validity
• Monitor domain registration status and expiration
• Track DNS record changes
• Monitor website uptime and availability
• Receive notifications via email, Slack, Discord, Teams, or webhooks when changes are detected

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account by providing:

• Your full name
• A valid email address
• A secure password
• Any other information requested during registration

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for:

• Violation of these Terms of Use
• Non-payment of fees
• Fraudulent or illegal activity
• Extended periods of inactivity

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for:

• Monitoring websites you own or have permission to monitor
• Legitimate business purposes
• Personal use in compliance with these terms

4.2 Prohibited Uses

You may not use our Service to:

• Monitor websites without proper authorization
• Engage in any illegal or fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for spam or harassment
• Violate any applicable laws or regulations
• Monitor websites that contain illegal content
• Use the Service to circumvent rate limiting or security measures

4.3 Monitoring Limits

• Free accounts are limited to 2 active watches
• Paid accounts have higher limits as specified in your subscription plan
• We reserve the right to impose rate limits to ensure fair usage

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and limits:

• Free Plan: Limited features and monitoring capabilities
• Paid Plans: Enhanced features, higher limits, and priority support

5.2 Payment Processing

• Payments are processed securely through Stripe
• All fees are charged in advance on a recurring basis
• Prices are subject to change with 30 days' notice

5.3 Billing and Cancellation

• Subscriptions automatically renew unless cancelled
• You may cancel your subscription at any time
• No refunds for partial months or unused periods
• Cancellation takes effect at the end of the current billing period

5.4 Late Payments

• Late payments may result in service suspension
• We reserve the right to charge late fees
• Continued non-payment may result in account termination

6. Service Availability and Limitations

6.1 Service Availability

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance may temporarily affect service availability
• We will provide reasonable notice of planned maintenance

6.2 Service Limitations

• Monitoring frequency is limited based on your subscription plan
• We may throttle requests to prevent abuse
• Some websites may block automated monitoring
• We are not responsible for changes in third-party website structure

6.3 Technical Support

• Free accounts receive basic support
• Paid accounts receive priority support
• Support is provided during business hours (UK time)

7. Data and Privacy

7.1 Data Collection

We collect and process data as described in our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Security

• We implement reasonable security measures to protect your data
• However, no method of transmission over the internet is 100% secure
• You acknowledge that you provide information at your own risk

7.3 Data Retention

• We retain your data as described in our Privacy Policy
• You may request deletion of your data subject to legal requirements
• Some data may be retained for legal or regulatory purposes

8. Intellectual Property

8.1 Our Rights

• The Service and its original content, features, and functionality are owned by ChangeWatch
• Our trademarks, service marks, and logos are our property
• You may not use our intellectual property without written permission

8.2 Your Rights

• You retain ownership of content you submit to our Service
• You grant us a license to use your content to provide the Service
• You represent that you have the right to grant this license

9. Third-Party Services

9.1 Integration Services

Our Service integrates with third-party services such as:

• Stripe (payment processing)
• Slack, Discord, Teams (notifications)
• Email providers
• Cloud hosting services

9.2 Third-Party Terms

• Use of third-party services is subject to their respective terms
• We are not responsible for third-party service availability or changes
• You must comply with third-party service terms when using integrations

10. Disclaimers and Limitations

10.1 Service Disclaimers

• The Service is provided "as is" without warranties of any kind
• We do not guarantee the accuracy of monitoring results
• We are not responsible for changes in monitored websites
• We do not guarantee that all changes will be detected

10.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for data loss or service interruptions

10.3 Indemnification

You agree to indemnify and hold harmless ChangeWatch from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription
• Contacting our support team
• Deleting your account through the Service

11.2 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Extended periods of inactivity
• Any other reason at our sole discretion

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Your data will be deleted in accordance with our Privacy Policy
• No refunds will be provided for unused periods

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

12.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Alternative Dispute Resolution

Before pursuing legal action, we encourage you to contact us to resolve disputes amicably.

13. Changes to Terms

13.1 Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.

13.2 Notification of Changes

We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending you an email notification
• Displaying a notice on the Service

13.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChangeWatch regarding the Service.

16. Contact Information

17. Additional UK-Specific Provisions

17.1 Consumer Rights

If you are a consumer in the UK, you have certain rights under consumer protection laws that cannot be excluded by these Terms.

17.2 Distance Selling Regulations

For online purchases, you have cancellation rights as provided by UK consumer protection laws.

17.3 Data Protection

Our handling of personal data is governed by UK GDPR and the Data Protection Act 2018.